Customer Success Manager

Requirements:

We are looking for a Customer Success Specialist who can help us improve the experience of our customers through utilizing their business management and outstanding communication skills. Ideal candidates will accomplish this by training and supporting our customers,  providing after-sales support, implementing business growth strategies, and handling account renewals.

• Prepare for deployments and training
• On-Boarding & training new customers to use our solutions
• Troubleshooting technical issues customer might have with the service (First line support
• Through discovery, relationship building, and problem solving, provide exceptional customer service including issue escalation, problem resolution and up-selling additional services
• Follow-up with existing accounts to ensure customer satisfaction, consult on new features, and identify up-sell opportunities.
• Might need to conduct On-Site visits to some of our customers
• Enhance customer retention.
• Report bugs, customer requests, and document them for following up with Technical PM

Skills & Experience Required:

• Excellent Communication Skills & Fluency in English

• Ability to build strong rapport with clients and maintain an ongoing professional relationship

• Strong Problem Solving & Critical Thinking Skills

• Approach Clients with a consultant mindset

• Able to demonstrate agility and Fast-learning

• Preferable to have previous experience in multiple industries, and technical knowledge.

• Work with a world class team

• Social and medical insurance

• Build a global product

• Ability to grow and advance your career

• Flexible working hours

• Competitive package