• Serve as the main point of contact for assigned enterprise clients, building strong and lasting relationships with key stakeholders.
• Understand clients' goals, challenges, and industry trends to effectively position the company's solutions.
• Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.
• Collaborate with the sales team to create and execute account expansion strategies.
• Conduct thorough needs assessments to understand clients' pain points and objectives.
• Provide tailored solutions and recommendations that align with clients' business goals.
• Work closely with product, support, and implementation teams to meet client needs and deliver solutions effectively.
• Develop and execute strategic account plans outlining goals, milestones, and actions to maximize client success.
• Provide regular client updates and reports on account status, progress, and performance metrics.
• Communicate product updates, new features, and industry insights to inform clients.
• Address any concerns or issues promptly, collaborating with internal teams to ensure timely resolutions.
• Maintain a customer-centric approach to problem-solving and client satisfaction.
• Stay informed about industry trends, competitive landscape, and market developments and use insights to offer valuable advice and position the company's solutions as industry-leading
Job Requirements:
• Bachelor’s degree in business, information systems, Marketing, or a related field.
• 3 – 5 proven years of experience in enterprise account management, sales, or client-facing roles in Egypt, Saudi or UAE.
• Strong understanding of SaaS products or services and their application to clients' business objectives.
• Effective communication and negotiation skills, both written and verbal.
• Strategic thinking and the ability to create and execute account plans.
• Analytical mindset with the ability to interpret data and metrics to drive decisions.
• Results-oriented with a track record of achieving revenue and retention targets.
• Collaborative attitude and the ability to work with cross-functional teams.
• Proactive problem-solving skills with a focus on client satisfaction.
• Strong project management skills to manage multiple client accounts and tasks.
• Empathy and a customer-focused approach to understanding client needs.