We are hiring an Enterprise Account Manager, responsible for maintaining and expanding relationships with the company's key enterprise clients. This role involves understanding clients' business objectives, aligning them with the company's solutions, and delivering exceptional service to drive client satisfaction, retention, and revenue growth.
- Serve as the main point of contact for assigned enterprise clients, building strong and lasting relationships with key stakeholders.
- Understand clients' goals, challenges, and industry trends to position the company's solutions effectively.
- Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.
- Collaborate with the sales team to create and execute account expansion strategies.
- Conduct thorough needs assessments to understand clients' pain points and objectives.
- Provide tailored solutions and recommendations that align with clients' business goals.
- Work closely with product, support, and implementation teams to ensure client needs are met and solutions are delivered effectively.
- Develop and execute strategic account plans outlining goals, milestones, and actions to maximize client success.
- Provide regular updates and reports to clients on account status, progress, and performance metrics.
- Communicate product updates, new features, and industry insights to keep clients informed.
- Address any concerns or issues promptly, collaborating with internal teams to ensure timely resolutions.
- Maintain a customer-centric approach to problem-solving and client satisfaction.
- Stay informed about industry trends, competitive landscape, and market developments and use insights to offer valuable advice and position the company's solutions as industry leading.
Skills & Experience Required:
- Bachelor’s degree in business, Marketing, or a related field.
- 3 – 5 proven years of experience in enterprise account management, sales, or client-facing roles
- Strong understanding of SaaS products or services and their application to clients' business objectives.
- Effective communication and negotiation skills, both written and verbal.
- Strategic thinking and the ability to create and execute account plans.
- Analytical mindset with the ability to interpret data and metrics to drive decisions.
- Results-oriented with a track record of achieving revenue and retention targets.
- Collaborative attitude and the ability to work with cross-functional teams.
- Proactive problem-solving skills with a focus on client satisfaction.
- Strong project management skills to manage multiple client accounts and tasks.
- Empathy and a customer-focused approach to understanding client needs.
Benefits & Perks:
- Work with a world class team.
- Social and medical insurance.
- Build a global product.
- Ability to grow and advance your career.
- Flexible working hours.
- Competitive package.
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